RETURNING YOUR ONLINE PURCHASE VIA POST
Our Returns Policy: We promise to exchange or refund any items purchased online that you are not completely happy with, when you return them to us at the return address, in saleable condition, within 14 days of purchase.
What you need to do to return your goods: Please return by post your unwanted item(s) along with the paperwork that you received in your parcel. Please be aware that this paperwork is your proof-of-purchase and our returns team will be unable to accept your return if this paperwork is not supplied.
All Online Orders being returned to our Online Store are subject to the Terms & Conditions of Return outlined below.
TERMS & CONDITIONS OF RETURN
All items must be in resellable condition: All items must be returned with all relevant packaging, barcode tags, labelling, branding etc. Upon receipt and examination we will issue a full refund. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged or is any condition that we deem renders the item unfit for resale. Any shoes returned to Mall Road must not be worn, and must be returned in their original box. Please be careful when trying products on ensuring that you are not wearing makeup, perfume, or deodorant which may leave marks on the product. We will only accept products returned to us in their original condition.
Returning items to us: In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, garments received after the 14 days will be entitled to an exchange to the value of the garment returned. Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If something went wrong: If the product that you receive is faulty, or not what you purchased, then please simply write this on your dispatch note and return it along with the item(s) to us. We will need to know the reason for the return and whether you require us to resolve the issue by redispatching the item, or refunding you.
EXCHANGES VIA POST
We can only process an exchange of size when you return via post (subject to availability). Please specify the size you would like to exchange to by leaving a note on your order documents.
If you would like to exchange to a different product (subject to availability) this can also be done by leaving a note on your order documents. If there is a difference in price our customer service team will be in contact to process a refund or get payment for the balance of the order.
REFUND PROCESSING TIME
All refunds are processed within 24hrs of the goods being received by us. The length of time which refunds take to show in your account may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement.
Please note: We are unable to refund postage and packaging costs for returned items.
Mall Road Design Ltd.
Unit 3, Ballinode Road